Flavor By Faith | FAQ’s
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FAQ’s

All of your questions, answered!

At Flavor by Faith, our family is dedicated to making the healthy lifestyle your life.

Please click on the plus sign below to reveal the answer to the questions.

Meal Prep

If you need to  cancel  or reschedule your food delivery order , please contact us immediately. For cook dates cancelled within 72 business hours, you’ll have the option to reschedule or receive a service credit. A significant amount of time goes into custom order  development, dietary research, consultations/in-home assessments and food questionnaires. For this reason, Flavor by Faith  will issue a full refund minus a 25% administration fee for meal plan cancellations with greater than 72 business hour notice. Cancellations made less than 72 hours, no refunds will be given.

Catering

A 50% deposit is required to book your event. A booking is not considered ‘confirmed’ until the deposit has been received. 14 days prior to your event, the remainder 50% is due. Changes to your event can be made up to 10 days from your event. 5 business days prior to your event a final count is needed. Please refer to your catering agreement provided to you at consultation for further details.

Want convenient one-click ordering and want us to choose your meals?

Order one of our convenient, all-inclusive Meal Programs and let us do the work for you. We will select an assortment of meals from the menu for you in accordance with your food preferences which you can specify in the notes section at checkout.

Want to control your menu selections and customize your meals?

Create your own weekly menu and customize your individual meals by choosing from our menu. Choose your meals, select your side dishes, and personalize your meals with individual meal options such as flavor when available. NOTE: Please always include allergens and food intolerance when ordering.

To create a new account or to log in to your existing account Click Here.

Do you accommodate any special dietary restrictions?

We can customize meals and programs to accommodate diets that are Vegetarian, Vegan, Gluten-free, Dairy-free, Soy-free, Shellfish-free and more! See Terms and Conditions for additional information on our allergens policy.

How much does it cost?

We offer a unique combination of value and convenience for our customers. Our fresh, organic, gourmet meals are priced competitively to other premium home meal delivery providers. Weekly orders generally cost less than eating at restaurants of comparable food quality, and are also less than the cost of planning, purchasing, preparing, cooking and cleaning up after eating organic, gourmet meals at home. All Meal Programs include Delivery in the Indianapolis area. A La Carte entrees and side dishes are individually priced based on the item and portion size ordered. Shipping fees are not included in the A La Carte prices and are based on the amount of food you order.

What are the portion sizes and nutritional information of your meals?

We prepare every meal from scratch each week in our licensed commercial kitchen, and each meal is personalized for your specific order. As such, unlike with mass-produced and processed meals, the specific nutritional information for each meal can vary. However, we do provide the following general guidance for our meals assuming standard preparation and a regular size. Our entrees (main item plus side dishes) are created based on a target average of 400-500 calories; breakfasts are generally targeted for slightly fewer calories.

Where do you deliver?

Indianapolis and surrounding counties

How often do you deliver?

We deliver your fresh organic meals once per week, generally on Saturdays & Sundays.

Are the meals frozen?

No! Our meals are made to order from scratch each week, packaged and delivered fresh to your door, never frozen, and ready to eat.

Do the meals really stay fresh?

Yes! We guarantee that your meals will stay fresh for the whole delivery week (i.e., 7 days after the normal delivery date – Monday to Monday), provided you follow our simple handling instructions once your meals are delivered.

How do they stay fresh?

Each meal is individually packaged and sealed for freshness in a BPA-free container that is recyclable and and microwave safe.

What do I do when I get my delivery?

When you receive your delivery, you should promptly check your order for accuracy and place all items in your refrigerator at a temperature of 33-36 degrees (F) until you are ready to eat them. With proper handling, we guarantee your meals will remain fresh for the entire delivery week (e.g., Monday to Monday).

Can I freeze my meals?

Although our meals are delivered fresh and taste best when eaten fresh, cooked meals may be frozen and enjoyed at a later date. Meals that contain raw fruits and vegetables should be enjoyed fresh and should not be frozen. If you do decide to freeze a cooked meal, we recommend you thaw it slowly in the refrigerator before heating. Remember, for all foods (not just ours), never refreeze food that was frozen and then thawed.

How do I open and heat my meals?

HEATING INSTRUCTIONS

All Flavor By Faith meals and menu items are delivered fresh, fully-cooked, and ready-to-eat. Our containers are BPA-free and microwave safe.

Hot Items (heating instructions) – While you may enjoy your food cold right out of the container, for the best tasting, gourmet dining experience, we recommend heating your prepared meals as described below:

MICROWAVE OVEN (fastest heating): Remove lid . Place container in microwave and heat to desired temperature. We recommend heating on High, starting at 45 to 60 seconds for lighter items (e.g., breakfasts, fish and other light dinner entrees, small sides), and 60-90 seconds for heartier items (e.g., hearty dinner entrees, steaks, stews, large sides). Start with the recommended time, and
 add 20-30 seconds as necessary to heat until desired temperature is reached.

DO NOT OVERHEAT. WARNING: Remove the clear plastic lid from your container before heating meals. Use of toaster ovens is not recommended.

Is your packaging recyclable?

Each individual meal container is made of recyclable, BPA-free plastic. Check with your local recycling collector for more information on reuse and drop off.

How do I place an order and what is the deadline each week?

Orders may be placed online at www.flavorbyfaith.com or via phone at 317-721-1390. As our meals are prepared to order and made from scratch each week, all orders are due on Wednesday, 11:59pm ET the week of the desired Saturday or Sunday delivery date (3 days before the delivery date).

How do I set or change my food preferences?

Simply log in to your account and save your general account preferences on the preferences and allergens tabs in your main account profile. You may also text or email us any changes

NOTE: Changes made to food preferences and allergen information in your profile will be applied to future purchases and also to future delivery weeks for existing orders, but may not be reflected in your upcoming current delivery week. Changes made after a weekly order deadline (i.e., Wednesday night) will not be reflected in that week’s deliveries.

How do I change my Delivery address?

Simply Shoot us an email or text.

NOTE: Changes to shipping addresses in profiles will be applied to future purchases only, and will not be automatically applied to future delivery weeks for existing orders from previous purchases. To change the shipping address for a future delivery week for an existing order from a previous purchase, please contact Customer Service. Shipping addresses for existing orders from previous purchases cannot be changed online.

Do I have to place a new order each week?

You may place orders weekly, order for multiple weeks at a time, or place a multi-week order. You may also turn on auto-renewal for your account (online in your account profile or call customer service). With auto-renewal, your latest Meal Program order will be automatically reordered for you at the end of your current order cycle (e.g., at the end of a two-week Meal Program order, another two-week order for the same Meal Program would automatically be placed.

What payment forms do you accept?

We accept all major credit cards.

Can I cancel my order?

See the Terms and Conditions for additional information on our cancellation policy.

Want convenient one-click ordering and want us to choose your meals?

Order one of our convenient, all-inclusive Meal Programs and let us do the work for you. We will select an assortment of meals from the menu for you in accordance with your food preferences which you can specify in the notes section at checkout.

Want to control your menu selections and customize your meals?

Create your own weekly menu and customize your individual meals by choosing from our menu. Choose your meals, select your side dishes, and personalize your meals with individual meal options such as flavor when available. NOTE: Please always include allergens and food intolerance when ordering.

To create a new account or to log in to your existing account Click Here.

Do you accommodate any special dietary restrictions?

We can customize meals and programs to accommodate diets that are Vegetarian, Vegan, Gluten-free, Dairy-free, Soy-free, Shellfish-free and more! See Terms and Conditions for additional information on our allergens policy.

How much does it cost?

We offer a unique combination of value and convenience for our customers. Our fresh, organic, gourmet meals are priced competitively to other premium home meal delivery providers. Weekly orders generally cost less than eating at restaurants of comparable food quality, and are also less than the cost of planning, purchasing, preparing, cooking and cleaning up after eating organic, gourmet meals at home. All Meal Programs include Delivery in the Indianapolis area. A La Carte entrees and side dishes are individually priced based on the item and portion size ordered. Shipping fees are not included in the A La Carte prices and are based on the amount of food you order.

What are the portion sizes and nutritional information of your meals?

We prepare every meal from scratch each week in our licensed commercial kitchen, and each meal is personalized for your specific order. As such, unlike with mass-produced and processed meals, the specific nutritional information for each meal can vary. However, we do provide the following general guidance for our meals assuming standard preparation and a regular size. Our entrees (main item plus side dishes) are created based on a target average of 400-500 calories; breakfasts are generally targeted for slightly fewer calories.

Where do you deliver?

Indianapolis and surrounding counties

How often do you deliver?

We deliver your fresh organic meals once per week, generally on Saturdays & Sundays.

Are the meals frozen?

No! Our meals are made to order from scratch each week, packaged and delivered fresh to your door, never frozen, and ready to eat.

Do the meals really stay fresh?

Yes! We guarantee that your meals will stay fresh for the whole delivery week (i.e., 7 days after the normal delivery date – Monday to Monday), provided you follow our simple handling instructions once your meals are delivered.

How do they stay fresh?

Each meal is individually packaged and sealed for freshness in a BPA-free container that is recyclable and and microwave safe.

What do I do when I get my delivery?

When you receive your delivery, you should promptly check your order for accuracy and place all items in your refrigerator at a temperature of 33-36 degrees (F) until you are ready to eat them. With proper handling, we guarantee your meals will remain fresh for the entire delivery week (e.g., Monday to Monday).

Can I freeze my meals?

Although our meals are delivered fresh and taste best when eaten fresh, cooked meals may be frozen and enjoyed at a later date. Meals that contain raw fruits and vegetables should be enjoyed fresh and should not be frozen. If you do decide to freeze a cooked meal, we recommend you thaw it slowly in the refrigerator before heating. Remember, for all foods (not just ours), never refreeze food that was frozen and then thawed.

How do I open and heat my meals?

HEATING INSTRUCTIONS

All Flavor By Faith meals and menu items are delivered fresh, fully-cooked, and ready-to-eat. Our containers are BPA-free and microwave safe.

Hot Items (heating instructions) – While you may enjoy your food cold right out of the container, for the best tasting, gourmet dining experience, we recommend heating your prepared meals as described below:

MICROWAVE OVEN (fastest heating): Remove lid . Place container in microwave and heat to desired temperature. We recommend heating on High, starting at 45 to 60 seconds for lighter items (e.g., breakfasts, fish and other light dinner entrees, small sides), and 60-90 seconds for heartier items (e.g., hearty dinner entrees, steaks, stews, large sides). Start with the recommended time, and
 add 20-30 seconds as necessary to heat until desired temperature is reached.

DO NOT OVERHEAT. WARNING: Remove the clear plastic lid from your container before heating meals. Use of toaster ovens is not recommended.

Is your packaging recyclable?

Each individual meal container is made of recyclable, BPA-free plastic. Check with your local recycling collector for more information on reuse and drop off.

How do I place an order and what is the deadline each week?

Orders may be placed online at www.flavorbyfaith.com or via phone at 317-721-1390. As our meals are prepared to order and made from scratch each week, all orders are due on Wednesday, 11:59pm ET the week of the desired Saturday or Sunday delivery date (3 days before the delivery date).

How do I set or change my food preferences?

Simply log in to your account and save your general account preferences on the preferences and allergens tabs in your main account profile. You may also text or email us any changes

NOTE: Changes made to food preferences and allergen information in your profile will be applied to future purchases and also to future delivery weeks for existing orders, but may not be reflected in your upcoming current delivery week. Changes made after a weekly order deadline (i.e., Wednesday night) will not be reflected in that week’s deliveries.

How do I change my Delivery address?

Simply Shoot us an email or text.

NOTE: Changes to shipping addresses in profiles will be applied to future purchases only, and will not be automatically applied to future delivery weeks for existing orders from previous purchases. To change the shipping address for a future delivery week for an existing order from a previous purchase, please contact Customer Service. Shipping addresses for existing orders from previous purchases cannot be changed online.

Do I have to place a new order each week?

You may place orders weekly, order for multiple weeks at a time, or place a multi-week order. You may also turn on auto-renewal for your account (online in your account profile or call customer service). With auto-renewal, your latest Meal Program order will be automatically reordered for you at the end of your current order cycle (e.g., at the end of a two-week Meal Program order, another two-week order for the same Meal Program would automatically be placed.

What payment forms do you accept?

We accept all major credit cards.

Can I cancel my order?

See the Terms and Conditions for additional information on our cancellation policy.

Would you like FlavorByFaith to Cater Your Next Event?
Our meals can be custom made to be gluten free, dairy free or vegetarian to meet the needs of you and your guests.